Customer Testimonials
Great deal from Matt on a used Chrysler Pacifica . Great experience. Will use dealer again.
GREAT PEOPLE TO WORK WITH
Mike was great! He made buying experience awesome.
Nice Friendly People, they will find You a new vehicle!!
I have just made my second purchase from Sour Lake Motors . I live three hours away the drive is worth it . Very professional , knowledgeable and they are not pushy .
Rocky is amazing 🤩 . Our 2026 Ford Explorer had a major glitch in the Car Play application.. we came up to Soir Lake Ford and asked for help with our vehicle phone connection. Rocky happily came out to our car and went through all of the procedures to get them to reconnect. Within 10 minutes we were back on the road with both of our phones back on CarPlay !!
Every encounter I’ve had with this company has been honest and direct. They have gone above and beyond to accommodate me on multiple occasions.
Amazing place to purchase a vehicle and get it serviced!
Beware of service dept. I turned my truck in to have transmission serviced. I was told that I needed a new transmission. After paying $165 diagnostic fee, I took it to another chevy store and they serviced my 70k miles transmission and truck is running great now. SLC do better or find a mechanic that actually wants to work instead of milking diagnostic fees!
Thanks so being prompt and helpful.
Make the drive to Sour Lake for the best deals and the BEST customer service. Truly genuine people which is very hard to find these days. Thanks for everything Sour Lake Motor Company!
We are second time buyers - Matt was very informative on the vehicle and made sure the car buying experience was a great one. Top notch in our opinion and will be calling on him when we are ready to purchase our next Chevy. Rocky in finance is not only experienced but is also a pleasure to work with. I would recommend Sour Lake Motor Company to my friends and family!
Great service. Fast and friendly
Best car buying experience I’ve ever had!
Everyone involved in my vehicle purchase were very helpful and easy to work with.
I ran over a…. i think it was a dead deer in my 2022 Prius and it caused the under motor sheild.to come loose. I could not drive over 50 mph, it would start flapping under my car. Sounded like someone was nocking underneath my car. I called Sour Lake Chevrolet. Cheyanne in the service department took my call and she was so helpful and sweet! She and her whole tem deserves a raise and a big bonus and a promotion. The fixed my car lickety-split and i was back on the road in no time. I Highly recommend this dealership.
They made it easy to settle all the details before I arrived, no time wasted. Great for somebody with a busy schedule.
Everyone in the Parts Cheyenne & the Guys Thank You So Much for My Oil Change. By the Way the Garage was Spotless You Could Eat Off the Floor that's How Clean the Floor was.
HUGE thank you to salesman Matt Neilsen and the sales manager Daniel for bending over backwards to make this trade work for us. We came away with a GREAT deal on a gently used Ford Bronco Sport that's in great shape for our son to take to college in the fall. They were fast, professional, and really went above and beyond in making this as seamless as possible, maximizing our trade, and helping us find what we needed without being pushy at all. 10/10 recommend these guys!
Amazing staff with quality service! Always a great experience here!! I won’t go anyplace else!
Down to earth people. They didn't hoover around you when you were Walking around looking. The gentleman who does the paperwork, was awesome.
Friendly employees, great people to deal with. They treat you like family. I'd recommend anybody to go here and get a car.
They are always fast and smiling
Took my 2024 Chevrolet 3500 in for several recalls on Monday 1-13-25. I have exclusively used sour lake Chevrolet for 17 years and my in-laws for over 25yrs. While my truck was there someone took $2000 cash out of my console. The dealership has video of it in the parking lot but not in the shop. Was told that there was nothing they could do. Like I said, 17yrs of dedicated service but nothing they can do. Obviously this has been an ongoing problem now that I put it on social media several people have stepped forward. I was very professional and went ... Read More Google - Jan 14, 2025
Dalton and Chris were professional and friendly. Kept me up to date with everything they were doing to my truck. Had me fixed and back on the road in about 90 minutes. I drive 33 miles away for my service even though I have one 5 miles away.
Top notch service department. They went above and beyond, with a special thanks to Dalton Ivie, to get an issue with my truck resolved without a huge cost to me. I have purchased several vehicles there and my next truck will definitely be from there. Thanks again!
Had several issues and a recall on my 2017 Z-71. Two other dealerships in the area failed to provide good customer service and did not take care of the issues, sour Lake Chevy was very friendly, provided excellent repair and maintenance for my vehicle a d provided me a very nice workspace while I waited for the repairs. I'd give 6 stars if it were possible
This is a great place to do business. The staff is friendly and knowledgeable about Chevy products. They were willing to answer any and all questions. Matt even moved our toolbox and contents from our old truck to the new one. And we asked them to move the running boards from our old truck to the new one, they did it with a smile! We are very pleased!
Wonderful people! Great service and deals!
Sour Lake Ford was so much better than my local big town dealership. They actually respond to phone calls had a quick appointment time. I went months just trying to schedule a recall at my local Beaumont dealer. They had no issues dealing with my extended warranty people and even paid my deductible because I had to bring my car back for something they missed the first time. Will be using Sour Lake for all my car repairs.
Always receive great customer service.... I have been going there for years... They always get you in and out quickly in the service department. Great job!
Do not purchase a car or truck from here. Just got. “Brand new” 2019 Chevy trax and not even a week later it was in the shop with a leaking radiator and not to mention not even a week or two after that I’m at the tire shop and the tire dude tells me my tires are Bawled…. I haven’t driven this car but to work and home. Save your self the stress and go somewhere else. I hear Donalson Chevy is good.
I have been looking around at trucks for several weeks. I had a line on one in Houston at a dealership, but when I got there, it just didn’t feel right. The Salesperson was high pressure, and I ended up walking out after spending most of the day there trying to make a deal. On the way home I decided to pull into Sour Lake Motor Co. I was soon greeted by Matt Nielsen, who did an incredible job helping me. He was courteous, professional, and accommodating. Not only did I find a truck I like better, but also ... Read More Google - Jul 25, 2024
I reached out about a week or so ago to schedule an appt for a recall issue I had on a vehicle! Chris in service(Chevy) was extremely polite and informative.he notified me that I actually had 2 recalls. Upon arriving today the entire staff has been nothing short of amazing! I’m on crutches due to recovery of broken ankle. They offered to open doors and walked me to each location I needed to go rather than pointing, offered drinks and snacks. Cheyenne was truly heaven sent, she kept me updated throughout the entire process. A 30 min- hr visit ... Read More Google - Jul 18, 2024
The GM mechanic Gary Mainero's knowledge and professionalism is second to none! Gary treats you and your vehicle like family every visit. I wouldn't trust my vehicles with anyone else.
Always great service!!!
Great hometown dealership. It definitely makes car buying an easy and great experience.
Everything was smooth and fast.
They were very helpful and told me where I needed to take my vehicle to get fixed. Every time I've went here, I was treated nicely and met with good people. If I'm in need of another vehicle, I will go back here.
Didn't fix problems
I went to sour lake motors to get my truck aligned. First of all they test drove my truck harder than most people would drive then proceeded to say they couldn’t align it because my lower ball joints and inner tie rod ends were bad. They wanted to charge over $1,500 to fix it. I later spent $250 on parts and had the ball joints changed in my driveway in about 2 hours and triple checked my brand new inner tie rod ends to realize they still have zero slack in them…
Very poor customer oriented Only about the mighty dollar not the customer Discrimination all over here Do not recommend
If you got the money, honey.
The guy helping seemed like he wasn't to interested in helping us . Test drove a truck by ourselves and then left .. He didn't even come out to see us off .. Truck was cool though .. It could have been a possibility .. The salesman sucked